The first step to connect iPhone to iTunes is to make it be detected by iTunes. Go Settings, choose General and tap Software to Update. Thus, the Windows PC cannot recognize the iPhone. It takes a few seconds for iTunes to sync iPhone, and then go to the 'Summary' option of your device, choose the 'Restore iPhone' option to start over. Most likely, the problem of not recognizing the iPhone by iTunes will be solved and your Apple phone will be detected by the system. iCloud account, a reliable solution for most Apple issues, does help to troubleshoot both common and unusual. If it is the iPhone is broken that leads the iTunes not to recognize your iPhone device, you should try to repair your iPhone to resolve the problem. If someone unsuccessfully attempts to unlock an iPhone or iPad too many times, an 'iPhone is Disabled' message will inevitably pop up. But it is very common that iPhone cannot be explored by iTunes. Tap on “Start”, then use a USB cable to connect your iPhone to your PC. Update iTunes by navigating to Help > Check for Updates. Itunes not recognizing disabled iphone Why you get iPhone is disabled connect to iTunes message Way 1: Solved iPhone is disabled connect to iTunes via iTunes iPhone not showing up in iTunes.